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Research
  1. Queen Mary University of London
  2. Research
  3. Publications

Publications: Dr Swagato Chatterjee

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Mishra T, Chatterjee S, Thakkar JJ ( 2023 ) . Effect of coronavirus pandemic in changing the performance barriers for textile and apparel industry in an emerging market . Journal of Cleaner Production vol. 390 ,
Chatterjee S, Ghatak A, Nikte R, Gupta S, Kumar A ( 2023 ) . Measuring SERVQUAL dimensions and their importance for customer-satisfaction using online reviews: a text mining approach . Journal of Enterprise Information Management vol. 36 , ( 1 ) 22 - 44 .
Kittur P, Chatterjee S, Upadhyay A ( 2023 ) . Antecedents and consequences of reliance in the context of B2B brand image . Journal of Business and Industrial Marketing vol. 38 , ( 1 ) 102 - 117 .
Chatterjee S, Panmand M ( 2022 ) . Explaining and predicting click-baitiness and click-bait virality . Industrial Management and Data Systems vol. 122 , ( 11 ) 2485 - 2507 .
Kittur P, Chatterjee S, Upadhyay A ( 2022 ) . Mapping the intellectual structure of business-to-business loyalty literature: a bibliometric analysis approach . Journal of Business and Industrial Marketing vol. 37 , ( 5 ) 1091 - 1110 .
Chatterjee S, Goyal D, Prakash A, Sharma J ( 2021 ) . Exploring healthcare/health-product ecommerce satisfaction: A text mining and machine learning application . Journal of Business Research vol. 131 , 815 - 825 .
Kittur P, Chatterjee S ( 2021 ) . Goods and services related brand image and B2B customer loyalty: effects of construal level . Journal of Business and Industrial Marketing vol. 36 , ( 1 ) 17 - 30 .
Chatterjee S, Mukherjee S, Datta B ( 2021 ) . Influence of prior reviews about a firm and its alliance partners on reviewers' feedback: evidence from the airline industry . Journal of Service Theory and Practice vol. 31 , ( 3 ) 423 - 449 .
Mukherjee S, Chatterjee S ( 2021 ) . Webrooming and showrooming: a multi-stage consumer decision process . Marketing Intelligence and Planning vol. 39 , ( 5 ) 649 - 669 .
Chatterjee S, Mandal P ( 2020 ) . Traveler preferences from online reviews: Role of travel goals, class and culture . Tourism Management vol. 80 ,
Chatterjee S ( 2020 ) . Order of justice in queues of emerging markets . Journal of Consumer Marketing vol. 37 , ( 6 ) 605 - 616 .
Chatterjee S ( 2020 ) . Drivers of helpfulness of online hotel reviews: A sentiment and emotion mining approach . International Journal of Hospitality Management vol. 85 ,
Chatterjee S ( 2020 ) . Signalling Service Quality through Price and Certifications . Global Business Review vol. 21 , ( 1 ) 279 - 293 .
Ghatak A, Chatterjee S, Bhowmick B ( 2020 ) . Intention Towards Digital Social Entrepreneurship: An Integrated Model . Journal of Social Entrepreneurship
Tatavarthy AD, Chatterjee S, Sharma P ( 2019 ) . Exploring the moderating role of construal levels on the impact of process vs outcome attributes on service evaluations . Journal of Service Theory and Practice vol. 29 , ( 3 ) 375 - 398 .
Chatterjee S ( 2019 ) . Explaining customer ratings and recommendations by combining qualitative and quantitative user generated contents . Decision Support Systems vol. 119 , 14 - 22 .
Chatterjee S ( 2018 ) . Impact of actual service provider failure on the satisfaction with aggregator . Journal of Strategic Marketing vol. 26 , ( 7 ) 628 - 647 .
Chatterjee S, Shainesh G, Sravanan CNS ( 2018 ) . Does intention translate into action? Investigating the impact of loyalty intention on future usage . Journal of Indian Business Research vol. 10 , ( 2 ) 151 - 169 .
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